Company Information & Legal Entity
ONOVA Clean GmbH
Registered Office Address: Pappelallee 78/79, 10437 Berlin, Germany
Direct Contact Channels
We welcome all inquiries regarding our domestic housekeeping service solutions. To ensure prompt processing and accurate scheduling, please reach out through our official communication channels below:
Customer Support & Service Inquiries: [email protected]
Telephone Support: +49 15560788604
Service Booking & Fulfillment Process
To maintain transparency and ensure every domestic housekeeping assignment meets exact operational standards, we utilize a structured service workflow:
Initial Inquiry & Consultation: Customers submit an inquiry via our contact form or communicate directly via email and telephone to discuss domestic housekeeping requirements, scope of work, and property specifications.
Customized Planning: Based on the information provided, our team formulates a tailored service plan and determines the exact quotation for the requested assignment.
Appointment Reservation via Deposit: To secure the scheduled time slot and dispatch service personnel, a preliminary deposit is collected through our secure payment system.
On-Site Service Delivery: Following deposit confirmation, our qualified personnel arrive at the designated location in Germany to execute the agreed housekeeping services according to the established plan.
Final Settlement: Upon satisfactory completion of the on-site service, any remaining balance is settled as agreed during the initial consultation.
Customer Support Availability & Response Timeframes
Our customer support team is dedicated to reviewing and responding to all written inquiries within 24 hours. For urgent scheduling adjustments or immediate assistance regarding an active booking, please contact our telephone support line directly.
Statutory Notice Regarding Consumer Dispute Resolution
Pursuant to European and German consumer protection regulations, we are required to inform consumers regarding alternative dispute resolution.
We are neither obligated nor prepared to participate in dispute resolution proceedings before a consumer arbitration board under the German Consumer Dispute Resolution Act (VSBG).
Legal Disclaimer & Liability Limitation
The contents of this website have been compiled with meticulous care and to the best of our knowledge. However, ONOVA Clean GmbH assumes no liability for the topicality, correctness, completeness, or quality of the information provided. Liability claims regarding material or immaterial damage caused by the use or non-use of any information provided, including any kind of information which is incomplete or incorrect, will therefore be excluded, provided that there is no demonstrable intentional or grossly negligent fault on the part of ONOVA Clean GmbH. All offers are non-binding and without obligation.