- General Service Inquiries
How do I book a residential cleaning service?
To schedule a service, you can select your preferred cleaning option on our website, pay the required deposit to secure your appointment slot, and submit the booking form. Our team will review your submission and contact you directly to discuss the specific requirements, finalize the customized scope of work, and confirm the final price before the service date.
What is included in the booking deposit?
The deposit serves as a reservation fee to secure your appointment time in our scheduling system. This amount is subsequently credited toward the total cost of the finalized service agreement established during our initial consultation.
Can I modify or reschedule my appointment?
Appointments can be rescheduled or modified by contacting our customer support team via email at [email protected] or by telephone at +49 15560788604 at least 48 hours prior to the scheduled service time. Changes requested within less than 48 hours may be subject to rescheduling limitations.
- Pricing and Payments
How is the final price determined?
Because every home has distinct requirements, the initial booking serves as a consultation and reservation deposit. Following your form submission, we evaluate your specific needs and property layout to provide a transparent, detailed quotation outlining all agreed service fees prior to commencement.
What payment methods are accepted?
We accept major credit cards and electronic payment methods processed securely through our authorized payment gateway. All transactions are encrypted to protect your financial details during checkout.
Are there any hidden fees?
No. All charges associated with the agreed scope of work are clearly itemized and communicated to you in writing before any on-site service begins. Additional tasks requested on-site require explicit prior approval and a revised cost agreement.
- On-Site Service and Execution
What happens after I submit my booking and deposit?
Once we receive your deposit and forms, our team will contact you within 24 hours to coordinate logistical details, confirm the home visit arrangements, and finalize the specific service schedule.
Do I need to be present during the service?
It is recommended that an authorized adult be present at the property at the beginning and conclusion of the service to provide access and review the completed work. If you cannot be present, alternative arrangements for key handover must be agreed upon in advance.
What are your cancellation and refund terms?
Cancellations made more than 48 hours before the scheduled appointment are eligible for a full refund of the deposit. Cancellations requested within 48 hours of the appointment window or failure to provide property access at the scheduled time may result in the forfeiture of the deposit to cover allocated operational resources. Refund requests regarding completed services are assessed in accordance with statutory consumer rights under German and European law.