- Scope and Booking Process
ONOVA Clean GmbH (“we”, “us”, or “our”) provides standard residential housekeeping services located at Pappelallee 78/79, 10437 Berlin, Germany. These terms govern the agreement between ONOVA Clean GmbH and the customer (“Customer”, “you”) regarding all bookings made via www.onovacleangmbh.com.
The service engagement follows a structured procedure:
Initial Deposit: The Customer submits an initial booking request on our website and pays a designated deposit amount. This deposit secures your place in our scheduling queue.
Consultation and Customization: Upon receipt of the booking request, our team contacts the Customer via phone (+49 15560788604) or email ([email protected]) to discuss specific household requirements, scope of work, property details, and to determine the final pricing structure.
Appointment Confirmation: A binding service agreement regarding the final scope and total price is established during the direct consultation. Once confirmed, our personnel perform the agreed services on-site at the scheduled address.
- Pricing and Payment Terms
All prices displayed on www.onovacleangmbh.com represent baseline or deposit figures as specified for each service option.
The initial transaction processed online constitutes a deposit toward the total service fee.
The final service fee is calculated based on the specific parameters determined during the mandatory pre-service consultation.
Full payment for the rendered services becomes due upon completion of the on-site work, unless otherwise agreed in writing. Payments are processed securely through our authorized payment processors.
- Right of Withdrawal (Widerrufsrecht)
As a consumer residing within the European Union, you possess a statutory right to withdraw from this contract within fourteen (14) days without providing any reason, subject to specific statutory exceptions.
Cancellation Period: The withdrawal period expires fourteen days from the day of the conclusion of the contract (deposit payment).
Exercise of Withdrawal: To exercise the right of withdrawal, you must inform us (ONOVA Clean GmbH, Pappelallee 78/79, 10437 Berlin, Germany, email: [email protected], tel: +49 15560788604) of your decision by means of an unequivocal statement (e.g., a letter sent by post or email).
Premature Expiration of Withdrawal Rights: Pursuant to European and German statutory regulations (Section 356 Paragraph 4 of the German Civil Code – BGB), the right of withdrawal expires prematurely if ONOVA Clean GmbH has fully performed the service, provided that performance began with the consumer’s explicit prior consent and acknowledgement that they lose their right of withdrawal once the contract has been fully performed by the trader.
- Refund and Cancellation Policy
Customer Cancellations: Cancellations made prior to 48 hours before the scheduled on-site service date will receive a full refund of the paid deposit. Cancellations made within 48 hours of the scheduled service appointment may be subject to a cancellation fee reflecting allocated operational resources.
Service Adjustments: If a service cannot be performed due to restricted access to the property at the agreed time through no fault of ONOVA Clean GmbH, the appointment shall be deemed cancelled by the Customer, and standard late cancellation fees may apply.
Refund Processing: Approved refunds are processed using the original method of payment within 14 days.
- Limitation of Liability
ONOVA Clean GmbH liability for damages arising from the performance of residential services shall be limited to cases of intentional misconduct and gross negligence. For ordinary negligence, ONOVA Clean GmbH is liable only for breach of fundamental contractual obligations (cardinal obligations), the fulfillment of which is essential for the proper execution of the contract. In such cases, liability is limited to typical, foreseeable contractual damages. This limitation does not apply to damages resulting from injury to life, body, or health, or under mandatory statutory liability provisions. - Governing Law and Jurisdiction
These terms and conditions, as well as any contractual relationships between ONOVA Clean GmbH and the Customer, shall be governed by and construed in accordance with the laws of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG). For business entities and consumers whose domicile is outside the European Union, the place of jurisdiction for all disputes arising from this contract shall be Berlin, Germany, to the extent permitted by law. - Contact Information
For any inquiries, booking modifications, or statutory notices, please contact us directly:
Company Name: ONOVA Clean GmbH
Address: Pappelallee 78/79, 10437 Berlin, Germany
Telephone: +49 15560788604
Email: [email protected]
Website: www.onovacleangmbh.com