- Introduction and Controller Identity
This Cookie Policy applies to the website www.onovacleangmbh.com, operated by ONOVA Clean GmbH, located at Pappelallee 78/79, 10437 Berlin, Germany (hereinafter referred to as “we”, “us”, or “our”).
For any inquiries regarding data protection, you can reach us via email at [email protected] or by telephone at +49 15560788604.
This policy informs you about how we use cookies and similar tracking technologies on our website in compliance with the General Data Protection Regulation (GDPR), the German Federal Data Protection Act (BDSG), and the German Telecommunications and Telemedia Data Protection Act (TDDDG).
- What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or smartphone) via your browser when you visit a website. They allow the website to recognize your browser on subsequent visits, remember your preferences, and help ensure the technical functionality of our online presence. - Consent Mechanism and Your Choices
In accordance with European and German legal standards (specifically Article 6(1)(a) GDPR and Section 25 TDDDG), we strictly distinguish between strictly necessary cookies and non-necessary cookies.
Strictly Necessary Cookies: These cookies are essential for the operation of our website, enabling core functionalities such as page navigation and security. They do not require your prior consent.
Non-Necessary Cookies (Analytics, Functional, and Third-Party Cookies): These cookies are only used if you grant your explicit consent. When you first visit our website, a cookie banner will appear, allowing you to freely choose whether to accept or decline non-necessary cookies. Only after you click the “Accept” button on our cookie banner will non-necessary cookies be activated.
You have the right to withdraw or modify your consent at any time by adjusting your browser settings or revisiting our cookie preference center available on our website.
- Categories of Cookies We Use
Depending on your interactions with our website, we utilize the following categories:
Essential / Technical Cookies: Required for core website functions, session management, and remembering your cookie consent choices.
Retention Period: Session-based or up to 1 year for consent preference storage.
Functional Cookies: Used to support user interactions, such as managing appointment booking inquiries submitted via our contact forms.
Retention Period: Up to 6 months.
- Third-Party Cookies and Payment Processing
When you engage our household services, booking reservations involve a deposit payment processed securely online.
Stripe Integration: Payment processing services on our website are provided by Stripe, Inc. and its affiliates. Stripe may set necessary cookies to process payments, verify transactions, prevent fraudulent activities, and maintain compliance with financial regulations.
Please note that these third-party cookies utilized by Stripe are handled directly by Stripe in accordance with their respective privacy and cookie guidelines. They are necessary for executing payment transactions securely when you proceed to settle service deposits.
- Your Rights Under GDPR
As a data subject located in the European Union, you possess the following rights regarding your personal data processed via cookies:
Right of Access (Article 15 GDPR): Request information about the personal data we store concerning you.
Right to Rectification (Article 16 GDPR): Request the correction of inaccurate data.
Right to Erasure (Article 17 GDPR): Request the deletion of your stored data under specific statutory conditions.
Right to Restriction of Processing (Article 18 GDPR): Request limits on how your data is processed.
Right to Data Portability (Article 20 GDPR): Receive your data in a structured, commonly used format.
Right to Object and Withdraw Consent (Article 7(3) and 21 GDPR): Revoke your cookie consent at any time with future effect.
To exercise any of these rights, please contact us at [email protected]. You also have the right to lodge a complaint with a competent German data protection supervisory authority.
- Updates to This Cookie Policy
We reserve the right to modify this Cookie Policy periodically to reflect changes in our legal obligations or technical operations. The updated version will be published directly on www.onovacleangmbh.com with a revised effective date.